Frequently asked questions

Each service page has a full checklist by room. If you need something that isn't listed, just ask.

Standard cleaning (lighter, for upkeep), deep cleaning (detailed, recommended for first visits or homes not professionally cleaned in 90 days) and move in/out cleaning (a deep clean plus inside and outside of cabinets and appliances). We also offer commercial and post construction cleaning.

Usually two, depending on the size and condition of your home.

Yes. Recurring clients keep the same team, and you're always welcome to request your favorite.

Yes, we arrive fully equipped. If you prefer a specific product, leave it out and we'll gladly use it.

Our rates assume a reasonable level of cleanliness. Homes that need extra work may have a heavy-duty fee.

No, but tidying up helps us focus on cleaning. Excessive clutter, like piles of toys, a sink full of dishes or weeks of laundry, may cost extra.

We clean what we can safely reach with a 2-foot step ladder and an extension pole. Anything higher isn't covered by insurance.

We rinse and load breakfast dishes from the morning of the clean. A sink more than half full of dishes, pots or pans costs extra.

Not as part of a standard visit, since it can remove paint or leave streaks. We do spot clean spills near trash cans and toilets.

Please put away important papers and valuables so nothing is misplaced. We dust electronics but not screens, dust cords lightly, and can skip computer areas on request.

For safety, we don't handle tasks that need tall ladders, pet waste, heavy or black mold, deep stain removal, blood or bodily fluids, pest removal or heavy lifting.

Yes. We should be the last people in the home before it's handed to your landlord, property manager or agent.

You choose a 1-hour arrival window when booking. If we arrive outside it, you get 10% off your next clean. If you're flexible, let us know in your notes.

Recurring clients get the same team. If they're unavailable, we'll let you know and send another trained team unless you ask us not to.

Cancel or reschedule free of charge more than 48 hours before your clean. Within 48 hours, a $50 fee applies.

If our team can't access the property at the scheduled time, the full price of the service is charged.

Yes. Recurring discounts are 20% (weekly), 15% (every other week) and 5% (every 4 weeks). When you skip, that visit is billed at the rate that matches the time since your last clean.

No. We suggest being there for the first visit so we can learn your home and priorities, but it's optional.

Tell us about a missed spot within 24 hours and we'll re-clean it within 3 days. If you're still not happy, we'll give you a refund.

Our online booking shows your price instantly based on your home and the service you choose. For commercial or post construction projects, contact us for a custom quote.

Yes, $20 off a cleaning. Just mention it in your booking notes.

Yes. When a friend you refer books their first clean, you get $50 off your next service.

Yes, our team is covered by a comprehensive insurance policy.

We'll let you know right away, and any damage caused by our team will be taken care of.

No. You can cancel anytime.

Book online: choose your service, tell us about your home, see your price and pick a date and arrival time. You get a confirmation right away.

Yes, free of charge up to 48 hours before your clean. Within 48 hours, a $50 fee applies.

All payments are made by credit or debit card. You add your card when you book, and it is charged only after your cleaning is complete.

Of course. Call or text us and we'll set everything up for you.